Our move to Colorado and other positive changes here at Kyjen!
February 4th, 2010 by Kyle Hansen
At long last, we can finally reveal the many positive changes that have been going on behind the scenes at Kyjen for many months, all designed to provide you with a better customer experience from exceptional customer service to new, fun and practical product innovations for your dogs!
Here’s a summary of our big news:
The Move to Colorado: As of February 8, 2010, we will no longer operate out of California and will be based under one roof in Colorado.
During this move, our offices will be closed on February 5th and will reopen on February 8th. Our new Colorado phone number is (303) 792-9600. Our toll free phone number is unchanged at (800)-477-5735. All current email addresses will be functional, but we won’t be able to respond to email on Friday 5th during transit. We will update the information about our new team members soon.
New Management and Personnel: Unfortunately, only a couple of our valued team members were able to leave California, thus we have expanded our team to include new Colorado personnel. We are excited to welcome a new Inventory Manager, a new Operations Manager, a new IT and Product Development Team, as well as all new members of our Customer Service Team.
New Factories and Warehouse: We apologize for the recent shipping issues we have experienced as a result of our factory of 13 years closing. We have been working non-stop to align with new factories, and our in-stock position has greatly improved — we expect to be back to full stock levels very soon. We are also now fully operational and shipping from a new highly-efficient automated warehouse in Nevada.
New Product Launches: Despite the many changes above, we have been hard at work on an array of exciting new products that we will be launching in the coming weeks and throughout the year. Our first launch will include some new dog toys and a brand new dog toy catalog in the next couple of weeks. Stay tuned to this blog for more details!
Thank you for your continued confidence and support through all of these changes. We are thrilled to have you as our customer (or as a prospective Kyjen customer)!
– Kyle Hansen & The Entire Kyjen Team




With a mixture of happiness and sadness, Kyjen is announcing all its operations will be under one roof in Colorado. For the last five years we have been happy and healthy with an office near the beach in California and an office near the mountains in Colorado. With many big changes in the works, we decided it was best for all involved to be in one location — Colorado.
Even in these turbulent economic times, independent pet retailers in the pet industry are thriving. We know because these Indies, as I call them, are a core part of Kyjen’s success and we are seeing the growth.
We feel fortunate and honored that many independent reviewers have so many positive things to say about our Plush Puppies line of Puzzle Toys. These toys help 
With the big growth of some really fun dog sports, we thought it’s time for us to get involved.
We feel flattered to have so many independent reviews of our Bottle Buddies online. Dogs really do love this product and the noise it makes. It’s such a great way to reuse those plastic water bottles. An often over-looked feature is the nylon liner we’ve added on the inside of the plush material. This provides additional durability and also protects the dogs teeth and gums should the plastic bottle rip and become sharp during aggressive play.