At long last, we can finally reveal the many positive changes that have been going on behind the scenes at Kyjen for many months, all designed to provide you with a better customer experience from exceptional customer service to new, fun and practical product innovations for your dogs!

Here’s a summary of our big news:

The Move to Colorado: As of February 8, 2010, we will no longer operate out of California and will be based under one roof in Colorado.

During this move, our offices will be closed on February 5th and will reopen on February 8th. Our new Colorado phone number  is (303) 792-9600. Our toll free phone number is unchanged at (800)-477-5735. All current email addresses will be functional, but we won’t be able to respond to email on Friday 5th during transit. We will update the information about our new team members soon.

New Management and Personnel: Unfortunately, only a couple of our valued team members were able to leave California, thus we have expanded our team to include new Colorado personnel.  We are excited to welcome a new Inventory Manager, a new Operations Manager, a new IT and Product Development Team, as well as all new members of our Customer Service Team.

New Factories and Warehouse: We apologize for the recent shipping issues we have experienced as a result of our factory of 13 years closing.  We have been working non-stop to align with new factories, and our in-stock position has greatly improved — we expect to be back to full stock levels very soon.  We are also now fully operational and shipping from a new highly-efficient automated warehouse in Nevada.

New Product Launches: Despite the many changes above, we have been hard at work on an array of exciting new products that we will be launching in the coming weeks and throughout the year.  Our first launch will include some new dog toys and a brand new dog toy catalog in the next couple of weeks.  Stay tuned to this blog for more details!

Thank you for your continued confidence and support through all of these changes.  We are thrilled to have you as our customer (or as a prospective Kyjen customer)!

– Kyle Hansen & The Entire Kyjen Team

This entry was posted on Thursday, February 4th, 2010 at 5:33 pm by Kyle Hansen and is filed under Kyjen Company News. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.