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This Internet web-site is provided by THE KYJEN COMPANY, Inc. (“Kyjen”). Kyjen maintains this web-site for your personal entertainment, information, education, and communication. Please feel free to browse the web-site. Without Kyjen’s prior written permission, you may not reproduce, distribute, modify, display, prepare derivative works based on, repost or otherwise use the content of this web-site. For our ecommerce policies please see this link.

Your Privacy: What Personal Information We Collect

The Kyjen Company values your privacy. We only collect personal information that you choose to provide voluntarily when you give us feedback and suggestions on when you choose to voluntarily contact us. This information includes your email address and other personal information you voluntarily choose to give us. We will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. Our ecommerce shopping cart stores your vital customer details, however it does not store credit card numbers.

Trademarks and Copyrights

Unless otherwise noted, all the materials, images, text, illustrations, designs, logos, photographs, programs, written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, and controlled by THE KYJEN COMPANY, Inc. and are protected by U.S. and international trademark and copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of THE KYJEN COMPANY, Inc. and is also protected by U.S. and international copyright laws. You should assume that everything you see or read on the web-site is copyrighted unless otherwise noted and may not be used without the written permission of Kyjen. The trademarks and logos (collectively the “Trademarks”) displayed on this web-site are registered and unregistered trademarks of The Kyjen Company, Inc.. Your misuse of the Trademarks displayed on the web-site, or any other content on the web-site, except as provided herein, is strictly prohibited without the written permission of Kyjen.

Your Communications to Kyjen

The Kyjen Company likes to hear from you and thus we regularly receive communications from our customers and friends proposing product ideas for development by us. We appreciate this interest in Kyjen and wish to thank everyone who has taken the time and trouble to contact us.

However, please keep in mind that we have a policy of accepting ideas from the public only if those ideas are disclosed to us without any obligation of confidentiality or restrictions on use. It must be understood that the use of any ideas submitted to us shall be without any expectation of compensation of any kind.

Any communication or material you transmit to our web-site by electronic mail or otherwise, including any data, questions or answers, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary

Furthermore, Kyjen is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the web-site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information.

External Linking

This Web site contains links to other sites. Please be aware that we, Kyjen, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. Our privacy statement applies solely to information collected by this Web site.

Our Satisfaction Guarantee and Returns Policy

Your satisfaction is important to us! If for any reason within 30-days of purchase, you may return an item for a full refund of the purchase price with receipt. Erroneous shipments from Kyjen.com and defective or damaged merchandise will be refunded with no additional costs or shipping fees. We may ask you to provide photographic proof of damage. Clearance and sale items are subject to availability for replacements. Email is our preferred method of contact, please see our Contact Us page. You may call customer service at 800-477-5735 (Toll Free, USA only) or 303-792-9600 during our normal business hours (see below).

Hours of Operation

We try to process all orders in a timely manner. Our website takes orders 24-hours a day, but uptime and availability is not a guarantee. Our site may be offline for long periods of time for upgrades or other required maintenance. Orders fulfillment takes place during our normal hours of operation 8am-5pm (MT), Monday through Friday. Kyjen does not guarantee delivery dates and times are estimates only.

Methods of Payment

Kyjen.com processes Visa and Mastercard purchases through a secure connection through an authorized gateway. We do not store your credit card numbers on our site. We do not accept cash or checks. Other payment methods are subject to change at any time and may not be available to all customers and countries. All orders are subject to verification and maybe delayed if we are unable to confirm important details.

International Policies

We reserve the right to refuse sales to any foreign country that has too high of fraud rates of return, or system of laws that makes doing business prohibitive. Customer is responsible for all duties and other fees associated with importing product into destination country. If any such fees are not paid by Customer and billed to Kyjen, Kyjen will then notify Customer for payment. We reserve the right not to ship to International Military Addresses (i.e. APO AE addresses).

Product Description and Photo Errors

We strive to maintain the accuracy of our product descriptions, however, we are not perfect. It is possible that photos, stated dimensions, descriptions are not accurate. If you feel we have misrepresented a product on the website please let us know! Your satisfaction is important to us. You may return any misrepresented product for a full refund (see Returns Policy above).

Shipping Rates and Times

Shipping costs are determined by the carriers based on the distanced shipped from our warehouse in Reno, Nevada. You will not be charged for any item until it is shipped to you. In most cases orders for in-stock items are processed the same day, and shipment occurs within 24-hours of the order payment confirmation. Shipping times are estimates only. Kyjen shall not be liable for deliveries not made within a specific time frame. You will not be charged more than the invoice without notice; however, we reserve the right to not to honor shipping quote errors.

Free Shipping Offers and Coupons

Free shipping offers and coupons may not apply to all items, and unless otherwise stated are available to customers with shipping destinations in the continental United States.

Sales Tax and Order Minimum

Sales tax will be added to all orders shipped to addresses located in Colorado and State of New York. Wholesale order minimum amount is $100 per order.

Coupons, Sales and Clearance Items

Coupons, sales and clearance items are restricted to available stock on hand, and pricing will not apply to back-orders unless otherwise stated. Our inventory is subject to prior sale, and at times despite our best efforts, we will sell items no longer being manufactured. When this happens your order will be canceled and a full-refund issued. Clearance items maybe returned for a refund, however exchanges and replacements are subject to stock-on-hand.

Pricing Mistakes

Pricing and availability are subject to change without notice. We make every effort to ensure the pricing on our website is accurate. However, we reserve the right to refuse to honor pricing mistakes. We will never charge you a higher price without notice. We may cancel orders at our discretion. Your contract to purchase an item will not be complete until you notified by phone or email that the item has been shipped.

Stock Availability

We try to maintain accurate stock levels in our website, but due to the high-volume nature of our wholesale customers, we do occasionally have stock levels misrepresented on our website. Back-ordered items can be canceled at either party’s discretion. Out-of-stock items in large orders are subject to split shipping (see below for definition and terms of Split Shipping).

Split Shipping

In order to get your items to you as fast as possible, orders may ship in separate packages and at different times. You will not be charged a higher price than invoiced. Customers will be notified of orders containing out-of-stock or delayed items, and the in-stock portions of their orders will be shipped.

Pre-booking

We will make every effort to honor pre-booking pricing and quantities, but on rare circumstances we may have to cancel or partially fulfill pre-bookings.

Privacy Policy, Trademarks, etc

For our general website terms and conditions, including privacy policy and trademarks, see this page.

Wholesale Conditions of Sale can be viewed here.

Here is a must watch video of an amazing dog, Simon, who takes out 74 balloons in a mere 57 seconds. That’s more than one balloon a second!

I hooked up with his owners recently and got Simon a few of our Plush Puppies Dog Toys.  Simon apparently loves them as much as people love watching him play! Check out these videos and more on their YouTube channel.

Sometimes an independent product review says it better than we can! We were pleasantly surprised to see our unique interactive dog toys caught the attention of an invention blogger at InventorSpot: Kyjen’s Interactive Toys Appeal To A Dog’s Hunting Instincts

A fun picture from flickr: “O’Malley Peepers” in an Outward Hound Booster Seat from photographer tifotter who titled it: This is how we roll.

We take our customers opinions seriously, and are eager to interact with you. Contact us directly or see the links below for more information on staying in touch through a variety of social media sites we participate in, see below:

Our Customer Service Reps are a team of dedicated all-stars.
Lyndsay, Lauren, Tim and Morgan are happy to assist you.

Email us
contact_us@kyjen.com

Call
Toll free (800) 477-5735
or at (303) 792-9600

Fax
(303) 792-9939

Mailing Address
15514 E Hinsdale Circle
Centennial, CO 80112

Hours of Operation
Mon-Thurs 8am-5pm (MT)
Friday 8am-3pm (MT)

Let us know how we can help!

Feedback Submission Form

Do you have a favorite Kyjen product, or funny pet story to tell? The Kyjen Company values your opinion! Please take a moment to tell us about your experiences. We always greatly appreciate, and listen intently, to your feedback and suggestions as to how we can improve our products.

We also like to track what dog toys, pet travel gear, and other pet products you’d like to see us develop. Many of our ongoing product improvements are a result of your feedback and suggestions. However, please keep in mind that all product suggestions received become the sole property of The Kyjen Company.

Subject:

General comment Question about an order Comment about a product Testimonial Idea for improvement or future product Question requiring response Comment about website Dealer/Reseller Inquiry

Your comments (required)

Yes, you can use my comments in future testimonials

Please provide the following:

Name
E-mail (required)
Company/Business
Street Address
City	State Zip
Phone

Yes, I’d like to receive occasional emails with special offers, new products and other news from Kyjen (We will not share your email address!)

For distributor/wholesale/retail sales inquiries see our Meet the Sales Team page.

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Prepare to be shocked (and possibly appalled):  in America, 2 million plastic beverage bottles are thrown out every 5 minutes. Fortunately increased ecological awareness in recent years has encouraged people to get involved with recycling, which cuts down on the environmental toll of both producing new plastic bottles from scratch and storing old, discarded bottles in overflowing landfills.

But it gets you to thinking: all that trouble to produce a new plastic bottle, and all that trouble to recycle it, and you only actually use the bottle for the amount of time it takes to consume whatever refreshing beverage it contains – and then you toss it. Why not get a little more use out of that bottle before sending it on its way?

Well, now you can extend the life of that plastic bottle before sending it to Recycling Heaven with new Bottle Buddies from Kyjen. Simply remove the bottle cap and rinse out the inside of the bottle, then insert the bottle into 1 of 4 cute & cuddly Bottle Buddies characters (being sure to dry the inside of the bottle first to prevent mildew). And there you have it: your dog’s new favorite toy! Dogs love the feel of the soft plush material on the outside, and the crinkly sound of the plastic bottle on the inside gives it an extra kick. When the bottle loses its crinkle, simply replace it with another bottle.

Why not make every bottle count – and have some fun while we’re at it!

See our video of this product here.